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A Hotel Website Audit, Because the Booking Engine Is the Test
For the hotelier or travel operator who wants guests with disabilities booking a room as easily as anyone else, and who is tired of losing them at the date picker.
What We Keep Finding
Hotel sites concentrate their barriers in one place, and that place is the booking engine. Date pickers that only answer a mouse. Room galleries that read as "image, image, image". Rate tables where a screen reader cannot tell the refundable rate from the locked one. The date picker is the sorest of the three, and there is a reason it keeps going wrong. W3C publishes 29 authoring patterns for common widgets and a date picker is not one of them, so every team builds its own from scratch.
It is fair to say the industry runs on third-party booking engines, and that is where our testers stall most. It is also where the conformance question gets awkward. A booking flow is a complete process under the standard, so every page from the room search to the confirmation has to conform before any one of them does. A date picker your vendor built can take down the whole booking run, and you cannot simply carve it out of your claim, because the standard forbids excluding part of a page from one.
What We Check
- Book a stay end to end with a screen reader, from dates to room to guest details to payment
- Drive the date picker by keyboard alone, the classic travel-site trap
- Check room photos, amenity lists, and rate tables for whether they say anything useful out loud
- Verify the accessible-room information is itself easy to find without sight
- Split every finding into your template fixes and your booking vendor's tickets
What You Get
Every service on this site runs the same three-pass engine: an automated scan, an expert review of all 55 WCAG 2.2 A and AA rules, and a hands-on session with a professional blind screen-reader user. You get one report with every finding screenshotted, ranked by user impact, and linked to its fix. Your team fixes, we verify: the re-audit is half price within 3 months.
The format is not a mystery either. Read the sample report before you spend anything.
The Honest Limit
One honest limit. Where the booking engine is a third-party embed, we document its failures precisely and the fix still belongs to that vendor. What the report adds is your own position while you wait for them. The standard gives you two routes and no others. Monitor the embedded content and repair what breaks within two business days, or publish a statement of partial conformance that names the parts you do not control clearly enough for a guest to recognise them.
What It Costs
Rapid Audit: $499, up to 10 pages you pick, report in 5 business days. Standard Audit: $1,499, up to 25 pages in 10 business days. Flat rates, no discovery calls, and a real blind screen-reader user on every engagement. Pick your pages. We bring the humans.
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