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A Healthcare Audit, Because the May 2027 Deadline Is Real
For the practice, clinic, or health system that bills Medicare or Medicaid and wants its digital front door working for every patient before the deadline does the asking.
What We Keep Finding
Healthcare has a date on the calendar and a named standard attached to it. The HHS Section 504 web rule asks recipients for WCAG 2.1 Level A and AA across their web content and mobile apps. Recipients with 15 or more employees have until May 11, 2027, and smaller ones until May 10, 2028. Both dates moved back by a year in May 2026, so compliance advice written before then names 2026 and 2027 and is now simply wrong. The part most practices get wrong is who counts as a recipient. Medicare Part B reimbursement on its own is enough, which puts a solo outpatient practice with no grant, no federal contract and no sense of being federally funded squarely inside the rule.
One sentence in that extension is worth more than the new dates. Whatever the compliance date says, a recipient's duty to make its programs reachable through its web content and apps is already running under the rest of Section 504. The deadline moved. The obligation did not. Which is the right frame anyway, because an appointment form that cannot be finished by keyboard is not an inconvenience in healthcare. It is somebody not getting seen.
The rule also gives things back, and knowing which ones shrinks the job before anybody quotes it. It carries five exceptions, and three of them matter to a practice. Conventional electronic documents posted before your compliance date are exempt, which is most of your forms archive. So is content posted by a third party where you have no contract with them, though your portal vendor and your scheduling vendor are both contracted and therefore both yours to answer for. And documents that are about one specific person and kept behind a password sit outside it, which reaches a good deal of what lives inside a portal. We settle those boundaries with you at scoping rather than bill you to test content the rule never reached.
What We Check
- Book an appointment end to end with a screen reader
- Work the patient portal journeys where care actually happens, so results, messages, and refills
- Check telehealth entry from the waiting room to the join button to the intake forms
- Verify health content reads in a sensible order, with real headings underneath it
- Mark each finding as yours to fix or a contracted vendor's to answer
- Map every finding to the rule's WCAG 2.1 AA baseline, dated against your own deadline
What You Get
Every service on this site runs the same three-pass engine: an automated scan, an expert review of all 55 WCAG 2.2 A and AA rules, and a hands-on session with a professional blind screen-reader user. You get one report with every finding screenshotted, ranked by user impact, and linked to its fix. Your team fixes, we verify: the re-audit is half price within 3 months.
The format is not a mystery either. Read the sample report before you spend anything.
The Honest Limit
One honest limit, and it is about scale rather than about vendors. A health system is a website, a portal, a scheduling tool and a telehealth platform, usually from four suppliers, and no audit at this price opens every page of that. We sample by template and by journey, and the report says exactly what was tested and on what date. What it can never do is produce a conformance claim for the organization. Conformance in the standard is defined for a web page rather than for a site, and W3C's own evaluation method says a sample cannot carry a claim for the whole of one. What you get instead is a documented, ordered path to your date, with dated proof of progress along it, which is what a compliance file actually needs.
What It Costs
Rapid Audit: $499, up to 10 pages you pick, report in 5 business days. Standard Audit: $1,499, up to 25 pages in 10 business days. Flat rates, no discovery calls, and a real blind screen-reader user on every engagement. Pick your pages. We bring the humans.
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