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An E-commerce Audit Asks Whether Every Customer Can Check Out
For the store owner who wants the money question answered plainly. Can a customer who cannot see the screen find a product, trust the price, and pay you?
What We Keep Finding
Stores fail in a pattern we see over and over. Product images with no words attached, so a screen reader reads out a filename. Filters that only answer a mouse. A cart that updates in silence, so the shopper never hears the item land. And card fields with no labels, which is the step where a sale stops being a sale.
Checkout is also where the standard stops being forgiving. WCAG's own worked example of a complete process is an online store. The rule there is that every page from the first listing to the confirmation has to conform before any single page in that run counts as conforming. So one unlabeled field on the payment step is not one bad page. It takes the whole purchase out of conformance. The cheerful half of that is how the fixes usually land, because most of what we find is template-level. Change one file and every product page inherits it.
What We Check
- Shop the site for real with a blind screen-reader user, from finding a product to paying for it
- Test product pages, category filters, search, cart, and checkout as one continuous run
- Check every image, price, and variant picker for what it actually says out loud
- Verify the address and payment forms announce their errors instead of only painting them red
- Rank fixes by template, so one change repairs a thousand product pages
What You Get
Every service on this site runs the same three-pass engine: an automated scan, an expert review of all 55 WCAG 2.2 A and AA rules, and a hands-on session with a professional blind screen-reader user. You get one report with every finding screenshotted, ranked by user impact, and linked to its fix. Your team fixes, we verify: the re-audit is half price within 3 months.
The format is not a mystery either. Read the sample report before you spend anything.
The Honest Limit
One honest limit. We test the store your customers see, and where your checkout sits inside a hosted platform your team cannot edit, the fix belongs to that vendor. The report says which findings are yours and which are theirs. It also names your own two routes for the vendor's part, because the standard gives exactly two and no others. Either you monitor that content and repair what breaks within two business days, or you publish a statement of partial conformance naming the parts you do not control so a shopper can recognise them.
What It Costs
Rapid Audit: $499, up to 10 pages you pick, report in 5 business days. Standard Audit: $1,499, up to 25 pages in 10 business days. Flat rates, no discovery calls, and a real blind screen-reader user on every engagement. Pick your pages. We bring the humans.
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