The paperwork
Refund policy.
A fixed price deserves a simple refund policy. This one is three rules on one page, it covers the audits, and prices here are in US dollars.
Last updated: August 30, 2026
1.Before we start, a full refund and no questions
If we have not begun your audit, meaning no scan run and no tester booked, you get every cent back whatever the reason. Changed your mind, ordered twice, picked the wrong site. Just say so. In practice this is easy for both of us, because nothing is charged until we have confirmed the scope with you, so most of the time there is nothing to send back.
2.Once the audit is underway, we finish it
We complete and deliver it, because real people have started real work at that point and a blind tester's afternoon cannot be un-booked. What you get instead is a second promise. If the delivered report does not match what the pricing page promised, whether that is missing coverage, missing evidence, or a missing screen-reader session, tell us and we make it right. That can mean re-testing, extending the coverage, or a partial or full refund depending on what fell short. We would rather fix a report than defend one.
3.The free things are free, with nothing to cancel
The free scan, the tools and the whole reference library cost nothing, so there is nothing to refund and no trial that quietly turns into a charge. There is no subscription anywhere on this site, no card is ever stored, and nothing renews. The only thing you can buy from this page is an audit.
How to request a refund
Email hello@wcagrules.com, or use the contact form, and give us your order reference. An order reference looks like WR-3F9A2C, and it is on the confirmation email. A free scan gets a longer one starting WR-FREE, which is not an order and has nothing attached to refund. We confirm within one business day, refunds go back to the original payment method, and banks typically post them within 5 to 10 business days.
The full legal wording for everything on this page lives in the terms and conditions.