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An Event Ticketing Audit Helps Every Fan Beat the Timer
For the venue, festival, or ticketing platform that wants a fan using a screen reader to grab seats, enter the presale code, and pay before the hold expires.
What We Keep Finding
Ticketing compresses every hard accessibility problem into about four minutes. The seat map is a picture of the house that only eyes can shop. The hold timer starts the moment seats land in the cart and it does not care that a screen reader reads a page one line at a time. The presale box sits beside a countdown of its own, usually as a bare input with grey text inside it and no label attached.
That presale box is worth a paragraph, because it is the finding your scanner will certify as clean. A field whose only label is the placeholder still gets an accessible name, since a browser falls back to the placeholder when nothing better exists. The scanner ticks the label rule and moves on. What the field actually breaks is the rule about giving people labels and instructions, and no published automated test rule reaches that one at all. Grey text also disappears the moment a fan starts typing, which on a presale page is the moment they most need to check they typed the right thing.
The seat map is the other half. Its meaning lives in position, so the criterion it breaks is the one about information conveyed by shape, size or location, and color is only the second problem after that. Accessible seating sits inside this too, and it is not really a WCAG question. If the accessible seats are behind a phone number, a separate form, or a filter that only answers a mouse, the flow itself is the barrier, whatever the seat map does.
What We Check
- Buy seats end to end with a screen reader, against your real hold timer
- Test the seat map for a keyboard path and a spoken way to choose a seat
- Check each timer against the three routes the timing rule actually allows
- Enter presale and promo codes by ear, with errors spoken and not just painted
- Verify accessible seating is as reachable, and as self-serve, as any other seat
What You Get
Every service on this site runs the same three-pass engine: an automated scan, an expert review of all 55 WCAG 2.2 A and AA rules, and a hands-on session with a professional blind screen-reader user. You get one report with every finding screenshotted, ranked by user impact, and linked to its fix. Your team fixes, we verify: the re-audit is half price within 3 months.
The format is not a mystery either. Read the sample report before you spend anything.
The Honest Limit
One honest limit. An on-sale crush is its own engineering problem and it is not ours. We test whether the flow works by keyboard and by ear, not how it holds up under a stadium-sized queue. A virtual waiting room usually sits on a vendor's own domain, so those findings get marked for that vendor rather than for your team. Your own position while you wait for them is set by the standard, which gives you two routes and no others. Either you monitor that embedded content and repair what breaks within two business days, or you publish a statement of partial conformance naming the parts you do not control clearly enough for a fan to recognise them.
What It Costs
Rapid Audit: $499, up to 10 pages you pick, report in 5 business days. Standard Audit: $1,499, up to 25 pages in 10 business days. Flat rates, no discovery calls, and a real blind screen-reader user on every engagement. Pick your pages. We bring the humans.
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