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An LMS Audit Asks Who Gets to Finish the Course
For the course creator, corporate trainer, or LMS team that wants every enrolled learner to watch, answer, post, and finish, rather than only start.
What We Keep Finding
Course completion gets decided in details nobody demos. The player a keyboard cannot pause. The quiz timer still running while a screen reader is on question one. The reply box with no label, which turns the discussion board, and the participation grade hanging off it, into a sighted-only exercise. So we take your real courses the way an enrolled learner takes them. Watch, answer, post, finish.
Captions decide the rest, and the failure is rarely that they are missing. It is that they are automatic. W3C says it plainly. Auto-generated captions do not meet accessibility requirements unless somebody has confirmed they are accurate, and they usually need real editing first. The standard your captions have to reach is the dialogue either word for word or in essence, plus the sounds that carry meaning, which allows sensible simplifying and does not allow guessing. There is a cheaper route most course teams never hear about, too. A full transcript on its own satisfies the Level A media-alternative rule, which people assume needs a recorded description track. It does not clear the Level AA description rule, so it is a saving rather than an escape, and it is still the cheapest honest move on a large library.
Then the timers. The timing rule allows exactly three ways out. The limit is part of a real-time event, extending it would invalidate the activity, or it already runs longer than 20 hours. A timed exam has a genuine claim on the second one, because extra time really can change what an assessment measures. That argument is available to you there, and it is not available for the clock on the enrollment page, and knowing which of your timers has it is most of the work.
What We Check
- Play, pause, and scrub the course player by keyboard alone
- Check sampled videos for captions that match what was said, not captions that merely exist
- Take a quiz end to end with a screen reader, timer running
- Post and reply on the discussion board without touching a mouse
- Confirm progress and completion states are announced, not only redrawn
What You Get
Every service on this site runs the same three-pass engine: an automated scan, an expert review of all 55 WCAG 2.2 A and AA rules, and a hands-on session with a professional blind screen-reader user. You get one report with every finding screenshotted, ranked by user impact, and linked to its fix. Your team fixes, we verify: the re-audit is half price within 3 months.
The format is not a mystery either. Read the sample report before you spend anything.
The Honest Limit
One honest limit. We audit the course experience. We do not recaption your video library and we will not quote you to, because that is production work and this is an audit. What you get instead is the list of sampled videos whose captions do not hold up, plus the player settings that hide the captions you already have. The accuracy standard comes written out plainly enough for your media team to apply to the rest without us. Where a course sits inside a platform your team cannot edit, the report keeps your findings and your vendor's in separate piles.
What It Costs
Rapid Audit: $499, up to 10 pages you pick, report in 5 business days. Standard Audit: $1,499, up to 25 pages in 10 business days. Flat rates, no discovery calls, and a real blind screen-reader user on every engagement. Pick your pages. We bring the humans.
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Guides, checklists, tools, and terms that go with this service.